First Federal Co-operative Credit Union Limited is a fast-growing financial institution with three full-service branches in St. Kitts and Nevis. We are seeking an committed and results-driven Operations Support Officer to perform non-member facing transactions from and on behalf of members.
Preferred Education and Experience
- Associate Degree with studies in Management of Business or Mathematics or Accounts
- Previous experience in a credit union or credit department or a financial institution will be an asset.
Minimum Required Skills, Abilities and Personality Traits
- Excellent oral, written and interpersonal communication skills
- Willingness to provide service
- Confidentiality
- Honesty
- Attention to detail
- Excellent problem solving skills
- Computational skills
- Ability to analyse information and draw valid conclusions
- Time management skills
- Pleasant demeanor
- Superior member service skills
Key Duties and Responsibilities (include but not limited to)
- Review new member applications to ensure that all required fields are populated accurately.
- Check new account and loan application files to ensure that all required documents and information have been provided and information is accurate.
- Review loan application files according to the established filing standard
- Make member payments to cards via transfers.
- Print summary of credit card charges from 4Cs platform daily
- Complete credit checks within the times stipulated for the type of loan requested.
- Post all credits daily.
- Prepare daily loan repayment report.
- Prepare letters on behalf of members.
- Process member standing order requests as instructed.
- Process all online bill payments for the respective vendors daily.
- Prepare and mail CD renewal notices according to schedule.
- Process members’ cheques to members’ accounts, verify and reconcile to bank statements daily
To apply, email your résumé and cover letter to hr@firstfederalcreditunion.com by Monday, August 14th 2023.