First Federal Co-operative Credit Union Limited is a fast-growing financial institution with three full-service branches in St. Kitts and Nevis. We are seeking a Member Experience Associate to process transaction requests and analyse potential lending opportunities to deliver solutions to advance each Member’s financial success.
Preferred Education and Experience
- Associate Degree with studies in Management of Business or Mathematics or Accounts
- Previous experience in a credit union or credit department or a financial institution will be an asset
Minimum Required Skills, Abilities and Personality Traits
- Excellent oral, written and interpersonal communication skills
- Willingness to provide service
- Confidentiality
- Honesty
- Attention to detail
- Negotiation skills
- Computational skills
- Ability to analyse information and draw valid conclusions
- Time management skills
- Pleasant demeanor
- Superior member service skills
Key Duties and Responsibilities (include but not limited to)
- Provide account services to Members by receiving deposits and loan payments; cashing cheques verifying endorsement and identification; issuing savings withdrawals; recording night and mail deposits; answering questions in person or on the telephone.
- Open Savings, Chequing and Term Deposit accounts for Members, ensuring that all relevant information is received to comply with our guidelines and AML/CTF requirements.
- Ensure all files are complete with the necessary documents, authorizations, etc.
- File all completed documents processed during the day by end of each day.
- Participate in promotional/member education activities.
- Cross-sell and up-sell products.
- Initiate and review loan applications, review credit reports and interview loan applicants.
- Prepare applications for decisioning by the Credit/Branch Manager.
- Prepare and disburse loans within First Federal’s guidelines and policies.
- Advise Members regarding money management and financial matters.
- Sell loan products to existing and prospective Members using innovative sales techniques and strategies.
To apply, email your résumé and cover letter to hr@firstfederalcreditunion.com by Monday, August 14th 2023.