First Federal Co-operative Credit Union Limited is a fast-growing financial institution with three full-service branches in St. Kitts and Nevis. We are seeking an experienced and results-driven IT Support Specialist to provide technical support to end-users and fix hardware and software issues.
Preferred Education and Experience
- Bachelor’s degree in Computer Science/Information Technology or a related field.
- At least 3 years’ experience in an IT support role.
- Previous experience in a credit union or a financial institution will be an asset.
Minimum Required Skills, Abilities and Personality Traits
- Technical proficiency: Strong technical skills and knowledge of hardware, software and network systems as well as the ability to troubleshoot problems and find solutions quickly.
- Excellent written and verbal communication skills, including the ability to communicate technical information to non-technical users in a clear and concise manner.
- The ability to work effectively with end-users to resolve issues.
- The ability to prioritize and manage multiple tasks and projects efficiently and meet strict deadlines.
- The ability to adapt to changing technology and work environments.
- The ability to work under pressure and remain calm in high-stress situations.
- The ability to work with a team.
- Strong problem-solving and critical thinking skills.
- The ability to develop innovative solutions to complex problems.
- A commitment to ongoing learning and professional development to stay up to date with new technologies.
Key Duties and Responsibilities (include but not limited to)
- Provide technical support to end-users via phone, email, or in-person.
- Respond to user requests for assistance with hardware or software issues.
- Diagnose and troubleshoot hardware and software problems for end-users, including computers and ATMs.
- Ensure that all IT systems are up-to-date and in compliance with regulatory standards.
- Maintain an inventory of hardware and software and ensure that all equipment is properly labeled.
- Perform routine maintenance tasks, such as software updates and system backups.
- Document and report on trends in support requests and incidents to the IT Manager.
- Implement and monitor change control processes for hardware and operating systems, including but not limited to workstations, laptops, servers, peripherals, Windows, and Microsoft Office 365.
- Collaborate with IT Manager on delivering end user training on network and infrastructure related projects.
- Assist in maintaining and testing a technology disaster recovery plan.
- Provide after-hours support as necessary.
- Maintain knowledge of current technology by reading technology periodicals, evaluating new technologies and attending online training sessions.
To apply, email your résumé and cover letter to hr@firstfederalcreditunion.com by Monday, August 14th 2023.